❓
FAQ
What trade terms do you offer?
We offer flexible international trade options including EXW (Ex Works), FOB (Haikou/Xiamen Port), and CIF (Cost, Insurance & Freight) to designated ports.
What's included in your warranty coverage?
We provide a 24-month comprehensive warranty on core components, backed by our ISO 9001-certified quality management system.
How many color customization options are available?
You can choose from 30+ standard colors with Pantone matching. Custom colors are also available upon request (MOQ applies).
What are your production timelines?
Standard lead times are 15-20 working days post-deposit during the regular season, and 25-30 working days during peak season (August-October).
What payment methods do you accept?
Secure transactions are available through T/T or L/C (30% deposit to initiate production, 70% balance before shipment).
What if products are damaged during transit?
We have a triple protection guarantee: mandatory cargo insurance, a 72-hour damage claim response protocol, and rapid replacement parts dispatch within 5 working days.