Frequently Asked Questions
Do you support customized products?
Based on more than 15 years of industry experience, we have strong R&D and manufacturing capabilities to provide OEM/ODM services.
How long is the product lead time?
Generally 25-35 days after receiving the deposit. We manage four complete manufacturing processes: body manufacturing, painting, welding, and assembly.
What is the warranty term?
We offer a 1-year warranty for the whole vehicle and a 5-year warranty for the lithium battery. Extensions are available upon request.
How is the product quality controlled?
We use 100% testing before delivery. Core components are sourced from automotive-grade suppliers, and a full life cycle quality management system is implemented.
How are the vehicles packaged?
Generally, goods are packed in containers using iron frames. Custom packaging requirements can also be followed.
How do you handle technical issues?
We provide technical solutions via video, text, or live online consultations with our technicians to resolve any operational problems.