❓ Frequently Asked Questions
Q: What are the advantages of your electric utility carts?
A: We leverage over 22 years of manufacturing experience to provide high-quality vehicles with streamlined designs, high-grade paint, and competitive pricing. Our team ensures a quick response within 24 hours for all inquiries.
Q: What are the accepted trade and payment terms?
A: We normally work on EXW, FOB, CFR, or CIF terms. Payment is typically 30% T/T as a down payment and 70% before shipment or via L/C at sight.
Q: How long is the delivery lead time?
A: Standard configurations take approximately 20 working days, while customized configurations require 30 to 40 working days.
Q: Can the vehicle color be customized?
A: Yes, cars can be painted in any color requested by the client. We can accommodate a maximum mix of 2 colors per vehicle.
Q: What kind of warranty is provided?
A: We offer a 1-year warranty on our vehicles, excluding parts that are subject to normal wear and tear.
Q: How are the vehicles and parts shipped?
A: Vehicles are primarily transported by sea or railway for landlocked regions. Spare parts are usually sent via air courier services like DHL, UPS, or Fedex.