❓ Frequently Asked Questions
What are the available trade terms?
We offer flexible international options including EXW (Factory pickup), FOB Haikou/Xiamen Port, and CIF to your designated ports.
What is the warranty period for the products?
We provide a 24-month comprehensive warranty on core components, supported by our ISO 9001-certified quality management system.
Can I customize the color of my golf cart?
Yes, you can choose from over 30 standard colors with Pantone matching. Custom colors are also available (MOQ applies).
What is the standard production timeline?
Normally 15-20 working days post-deposit. During peak seasons (August-October), it may take 25-30 working days.
How are the products protected during shipping?
We use a professional knock-down (KD) packaging system with reinforced steel frames, shock-absorbent EPE lining, and IP67-grade waterproof wrapping.
Do you provide assembly and technical support?
Each shipment includes illustrated multilingual manuals, QR-code linked video tutorials, and access to our technical support hotline.